FREQUENTLY ASKED QUESTIONS
If there are any questions you cannot find the answer to in these Harbor Freight FAQ sections, feel free to contact Customer Service at 1-800-444-3353, Monday thru Saturday, 5am to 9pm (PT) and Sunday, 6am to 6pm (PT), or via email.
What is the quickest way to check on my order?
You can track your order by clicking “Order Status” near the top right corner of our webpage. All you will need is your order number from your order confirmation email. Under “Track My Order,” enter your order number and shipping zip code, then click the “GO” button.
If ordered by phone or through a retail store, please contact Customer Service for your order status at 1-800-444-3353, Monday thru Saturday, 5am to 9pm (PT) and Sunday, 6am to 6pm (PT), or via email.
How do I order replacement parts?
Many of our products have replacement parts available for purchase. To purchase a part, please contact Customer Service at 1-800-444-3353, Monday thru Saturday 5am to 9pm (PT), Sunday 6am to 6pm (PT), or via email. Specify the product name, item number and description of the part when making your inquiry.
Many product troubleshooting questions can be answered in the product user manual. User manuals, when available, are located on the respective product pages on our website under the “User Manual” tab.
Just search for your product, click on the appropriate search result and scroll down to the product manual tab. Example below.
Manuals are viewable as PDF files. You must have PDF software (e.g. Adobe Reader) to open and read the file. If you do not have PDF software, click here for a free download. You may read the manual online or print it out.
For technical product assistance, submit your questions using the convenient online form, or call 1-888-866-5797, Monday thru Friday, 7am to 4pm (PT).
ORDERING AND PAYMENT
What payment methods do you accept?
We accept MasterCard, VISA, Discover and American Express. If you would like to pay by personal check, money order, or wire transfer, please call our Customer Service Department at 1-800-444-3353, Monday thru Saturday, 5am to 9pm (PT) and Sunday, 6am to 6pm (PT).
Why does my billing address have to match the address on file with my credit card company?
As part of the identification process to protect you from unauthorized charges, you must enter the billing address exactly as it appears on your credit card statement. If the billing address entered during the checkout process does not match the address where your credit card company sends your statements, the credit card company will not authorize the charge.
DO YOU ACCEPT PAYPAL?
We currently do not accept PayPal. We are looking into this option for the future.
WHY DO IDENTICAL PRODUCTS HAVE DIFFERENT ITEM NUMBERS?
You may see multiple items on our website that are exactly the same and feature the same great price but are tracked by different item numbers. This is because we work with many factories that compete for our business to produce these items. Each item number helps us keep track of which factories are meeting our high standards at the right price. This is just one of the many ways we work to provide you with quality products at the lowest prices possible.
Will my order be charged tax?
Taxes - Sales Tax applies to your order in accordance with state regulations based on the shipping destination in all states with the exception of: Alaska, Delaware, District of Columbia, Hawaii, Montana, New Hampshire, Oregon, and Vermont.
Factors determining the amount of tax charged on your order may include freight charges, handling charges, the type of item purchased and certain discounts. Gift cards are not subject to sales tax.
Many states require you to independently pay tax on items purchased online when tax is not collected by the retailer. Please check your state regulations for details.
If you are exempt from paying tax, a Tax Exempt Certificate needs to be emailed to TaxSupport@harborfreight.com. If you place an order online, the tax cannot be removed automatically. The most efficient way to place a tax-free order is to contact our Call Center at 1-800-423-2567, available Monday thru Saturday 5am to 9pm (PT), Sunday 6am to 6pm (PT).
When I enter my credit card number over the Internet, is it secure?
Yes, it is a secure page. Our secure servers fully encrypt sensitive data for safe, trouble-free transactions. We utilize the latest security methods and fraud detection techniques to protect any and all information you entrust to us. Harbor Freight utilizes the Secured Socket Layer (SSL) protocol to insure the safety of your transaction. Shopping online with your credit card is safer than shopping at your local store or restaurant.
Can I use two coupons at the same time?
You can use multiple coupons on one order, but no more than one coupon per product. Limitations may apply, see coupons for details.
WHAT ARE YOUR HOLIDAY HOURS?
July 4th, Christmas Eve and New Year’s Eve all stores close at 5pm local time. Stores are closed Thanksgiving Day and Christmas Day.
SECURING YOUR PERSONAL INFORMATION
One of Harbor Freight Tools' highest priorities is keeping customers' personal information secure and confidential. Below are some of the typical scams that you may encounter as well as suggestions on how to protect yourself against identity theft.
FICTITIOUS JOB OFFER EMAILS
Harbor Freight Tools' continued growth provides ongoing employment opportunities. Positions are advertised on HarborFreight.com under the "careers" link at the bottom of the home page and via official employment websites such as Monster.com, CareerBuilder and LinkedIn. If you receive an email that contains a subject line such as "Provisional Job Offer", it is very likely a scam, especially if you are not currently applying for a position with Harbor Freight Tools. Do not be fooled by an email that may appear authentic since it may display the Harbor Freight Tools logo, or include enclosures such as company information sheets, detailed questionnaires or other forms that may request personal information. Be especially wary of emails that request payment from you for any reason but often to cover processing fees or reimbursement for certain job-application or relocation expenses.
The emails described above are fraudulent. Harbor Freight Tools does not extend job offers via email to individuals with whom it has had no prior contact. We do not ask prospective employees to pay a fee to be considered for a position or to receive a job offer—nor do we authorize recruiters or agents to do any of these things on our behalf.
You should not respond to any of these job offers nor send any funds to anyone. If you receive one of these fraudulent offers, you should report it to the appropriate law enforcement investigative authorities at the local, state, federal or international levels. Citizens who are aware of federal crimes should report them to local offices of federal law enforcement. Additional details regarding cybercrime reporting may be found on the United States Department of Justice website http://www.justice.gov. Additional resources and information may also be found on the Federal Trade Commission's website https://www.ftc.gov.
PHISHING & SPOOFING
You may receive a deceptive email or website link that appears to originate from a legitimate person, business or agency. They may request that you provide them with personal and/or financial information, such as:
- Name and address
- Social security numbers
- Credit card numbers/bank account numbers
- Pin numbers/passwords
Harbor Freight Tools will never request social security numbers, bank account numbers, debit/credit card, pin numbers or passwords. Credit card, name and address information shall only be required when you elect to place an order on the Harbor Freight Tools secure website or when you place an order directly to Harbor Freight Tools over the phone.
Malware and adware are malicious programs that may reside on your computer hard drive. Such malicious programs may display advertisement "pop ups" or browser windows claiming that you have won a contest, or they may request your participation in a survey to collect a gift card, prize or other offering. They may even ask you to provide personal information in order to receive the offering. These ads or pop-ups are typically designed to look and feel like they are part of the website you are browsing. Do not submit any personal information to or click on these ads or pop-ups. Simply clicking on them alone may download viruses or other malicious programs designed to capture, compromise or destroy data and information on your computer.
This is a similar but low-tech scam similar to how pop-up ads work (see above). You may receive a check via regular mail that purports to be from Harbor Freight Tools. The check will usually be accompanied with instructions to deposit the check immediately in order to receive the balance of a larger sum you have "won" or that has otherwise come to you unexpectedly. You will be instructed to immediately send a payment, in the form of a second personal check, wire transfer, or similar method to a third party to cover taxes, processing fees, administrative costs, etc. The check will look authentic and probably have Harbor Freight Tools' logo on it. Do not deposit the check or follow the instructions that accompany the check. The check that you received and deposited with your financial institution will bounce while the check that you write or the funds that you wire or otherwise transmit to the third party will clear before you realize that the original check you received is not genuine.
PREVENTATIVE MEASURESIn order to help you defend yourself against the above deceptive practices, Harbor Freight Tools suggests you comply with the following courses of action:
- Never respond to emails that cannot be verified
- Never provide personal information via email nor over the telephone unless you have initiated the phone call to a recipient phone number that you know is legitimate
- Contact businesses by using legitimate phone numbers to verify requests
- Enter harborfreight.com using your browser and not by clicking on outside links
- Be cautious of any solicitation requesting that you deposit a check or pay a fee to collect a prize, get a job or cover vaguely described "costs"
- If you think you are a victim of cybercrime, consider filing a report with the Federal Trade Commission and/or state attorney general's consumer protection office or the FBI. Online complaints may be filed with the FTC at https://www.ftccomplaintassistant.gov. Additional resources and information may also be found on the Federal Trade Commission's website https://www.ftc.gov.
To report any suspicious emails or contacts that are using the Harbor Freight Tools name, please contact our Customer Support team via email.
WHAT DOES "COMPARE"/"COMP AT” MEAN?"
At Harbor Freight Tools, the "Compare" or "comp at" or "their price" price means that the same item or a similar functioning item was advertised for sale at or above the "Compare" or "comp at" price by another retailer in the U.S. within the past 180 days. Prices advertised by others may vary by location. No other meaning of "Compare" or "comp at" should be implied.
What kind of warranty do your products have?
All items are guaranteed to be as described and illustrated. If for any reason you are not satisfied with any item purchased, you may return the insured product within 90 days for a full refund or replacement, whichever you prefer. Shipping and handling are nonrefundable. Many of our products also offer additional manufacturer’s warranties. Please see our Returns & Exchanges page for more details. You may also find additional warranty information on individual product pages.
Where can I find out about your Extended Service Protection Plans?
Extended service protection plans must be acquired directly through a Harbor Freight store within 30 days of the product’s purchase date. If purchase was made online, please call 1-800-423-2567, Monday thru Saturday 5am to 9pm (PT), Sunday 6am to 6pm (PT).
For more information regarding Extended Service Protection Plans, call 1-888-838-3421. Choose the Repair Plan or Replacement Plan, with a 1 or 2-year term. Either way, you will get extended service protection for all your Harbor Freight tools that are electrical, pneumatic, hydraulic, battery-powered or gasoline-powered.
I have an item that has a lifetime warranty, how do I get it replaced?
Please call our Customer Service Department at 1-800-444-3353, Monday thru Saturday, 5am to 9pm (PT) and Sunday, 6am to 6pm (PT).
Will my email address be shared with other companies?
We do not disclose or share email addresses with anyone.
Will my street address be shared with other companies?
We occasionally make our customer list available to carefully screened companies and organizations whose products and activities might be of interest to you. If you’d rather not get these mailings, please copy the entire preprinted address portion of your order form, including your customer number located above your name, and send to: Harbor Freight Tools Customer Service, P.O. Box 6010 Camarillo, CA 93011-6010.
How do I change my mailing preferences?
If you would like to update your mail or email subscription information, please go to the Contact Us page and select “Add, Update or Remove: emails, mailings and call list” from the pull-down menu in the Subject field. Add your request(s) in the Comments field.
Unsubscribe from emails by clicking the “Unsubscribe” link at the bottom of the email, see the example below.
SHIPPING AND DELIVERY
How long will it take to receive my order?
Depending on where your order is being shipped to, most non-overweight shipments will take between 4-6 days to be delivered from the time your order leaves our warehouses. Overweight items that ship via truck freight can take between 1-2 weeks to be delivered. Please see our Shipping & Delivery page for more details about delivery times.
How long will it take to receive my order if I send a check or money order?
Orders paid for via check or money order usually can take up to 48 hours to process from the time they are received. Once your order is processed, standard shipping times apply. For additional details regarding payment with a check or money order, please contact Customer Service at 1-800-444-3353, Monday thru Saturday, 5am to 9pm (PT) and Sunday, 6am to 6pm (PT), or via email.
How will my order be delivered?
Harbor Freight Tools uses United States Postal Service, FedEx Smart Post, FedEx Ground, FedEx Second Day, FedEx Next Day Air, or truck freight line to ship your orders to you. For more information regarding shipping options, please see our Shipping & Delivery page.
Does the outside of the box show what's inside?
Due to the size of some of our products, larger items will arrive in their original manufacturers packaging. Be aware that the packaging may reveal the product contents.
Do you ship outside the United States?
We currently ship to Canada and Australia only. Please see our Shipping & Delivery page for more details. You may also call 1-805-388-3000 Monday thru Friday 6am to 4pm (PT) for details or email us at InternationalOrders@harborfreight.com.
Do you ship to P.O. Box addresses?
Harbor Freight Tools cannot ship to P.O. Box addresses if shipping within the 48 contiguous states.
What is a lift-gate charge?
If you do not have the equipment to offload certain overweight items from the delivery truck, a truck with a lift gate must be assigned for delivery of your order and additional charges will apply. The lift-gate charge covers the cost of this special delivery.
A freight company usually contacts you 24-48 hours prior to delivery to make lift-gate arrangements. Please assure your order has a valid daytime phone number, or voicemail box set-up. If you have questions, you may contact Customer Service at 1-800-444-3353, Monday thru Saturday, 5am to 9pm (PT), Sunday, 6am to 6pm (PT).
What is your return policy?
If for any reason you are not satisfied with any item purchased, you may return the insured product within 90 days for a full refund or replacement, whichever you prefer. The limited warranty term is 90-day beginning on the date of purchase or order. A 20% re-stocking fee may apply. You must provide a copy of your packing slip/invoice with the item(s) listed. Shipping and handling are nonrefundable.
Items that use flammable liquids or gases, or contain hazardous materials cannot be returned through the mail, due to safety hazards; even if the item was drained of these materials.
All returns require a Return Authorization Number before they can be returned to Harbor Freight Tools. Please contact Customer Service either by calling 1-800-444-3353 or via email to receive a Return Authorization Number. Please make sure you provide your name,invoice number and a brief description of the reason(s) for the return.
For additional information regarding Harbor Freight’s return policy, please visit our Returns & Exchanges page.
Can I return an item purchased online to your retail store?
Yes, you can return an item purchased online by taking it to one of our retail stores. You will need to have a copy of your invoice to return an item in a retail store.
For additional information regarding Harbor Freight’s return policy, please visit our Returns & Exchanges page.
What hours are your Customer Service representatives available?
Customer Service representatives are available at 1-800-444-3353, Monday thru Saturday, 5am to 9pm (PT), and Sunday, 6am to 6pm (PT). For technical product advice, call 1-888-866-5797, Monday thru Friday, 7am to 4pm (PT). For more information, please visit our Customer Service page.
Where can I go to request a donation?
Harbor Freight Tools considers donation requests from well-established charitable organizations that support Education, Veterans, and Fire & Police Departments.
If you are a non-profit organization that is interested in applying for a donation, please visit our Donation Request page.
How can I help Harbor Freight Tools?
The best way to share your love for Harbor Freights' great deals and products is by spreading the word and telling your friends and family. Here are some other ways to tell us what you think: